Privacy Policy

Ribbon & Roots (“Ribbon & Roots,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you visit ribbonandroots.com (the “Site”) or use our letter-writing and delivery services (the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

Information We Collect

We collect the information you provide directly, such as your name, mailing address, email, and phone number, along with the recipient’s name and mailing address for the letter you’re sending. We also collect the letter content itself — the stories, memories, and personal details you share through our website form, text message, or voice memo, including any voicemail recordings we transcribe to capture your tone and words. In addition, we collect payment details through our secure third-party processor, and subscription information such as your plan, billing frequency, and delivery schedule.

When you visit our Site, we also automatically collect basic technical information like your IP address, browser and device type, and how you navigate the Site, through cookies and similar technologies. Occasionally, we may also receive limited information from payment processors or delivery partners in connection with fulfilling your order.

How We Use Your Information

We use your information to write, personalize, produce, and deliver your letters — including transcribing and interpreting any voice memos or voicemails you send us. We also use it to process payments, manage subscriptions, schedule deliveries, communicate with you about your order or account, respond to inquiries, and improve our Site and Services. If you’ve opted in, we may also send you updates or heartfelt stories from Ribbon & Roots.

We do not use the personal stories or content you share with us for any purpose beyond creating and delivering your letter, unless you separately and explicitly consent — for example, allowing us to feature an anonymized testimonial.

How We Protect Your Information

We take the sensitivity of your letters and personal stories seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. Access to your letter content and recipient details is limited to the writers and staff directly involved in producing and delivering your order. That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

How We Share Your Information

We do not sell your personal information. We may share it with service providers who help us operate — printing, mailing and fulfillment partners, payment processors, transcription tools, and hosting providers — all bound by confidentiality obligations. We may also disclose information if required by law or legal process, or to protect the rights, property, or safety of Ribbon & Roots, our customers, or others, or in connection with a business transfer such as a merger or acquisition.

We will never share your letters, voice memos, or personal stories with third parties for marketing or advertising purposes.

Data Retention

We retain your personal information, letter content, and recipient details for as long as needed to fulfill your order or subscription, maintain your account, and meet legal or accounting requirements. If you cancel your subscription or request deletion, we will delete or anonymize your information within a reasonable time, except where the law requires us to keep it longer.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to keep it functioning properly, understand how visitors use it, remember your preferences, and support any marketing emails you’ve opted into. You can control or disable cookies through your browser settings, though this may affect certain features of the Site.

Your Choices and Rights

Depending on where you live, you may have the right to access, correct, or request deletion of the personal information we hold about you, opt out of marketing communications at any time — including via the unsubscribe link in our emails — or cancel a subscription whenever you like. To exercise any of these rights, contact us using the information provided in the Contact Us section below.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we’ve collected information from a child under 13 without parental consent, we will delete it.

Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Phone: (858) 868-0661
Email: contact@ribbonandroots.com
Website: ribbonandroots.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date, and we encourage you to review this page periodically.